top of page

Reservation Policy

Last update: 12/05/2024

1. Booking Method:

1.1 Direct contact with the company:

Telephone: Call customer service on 347 3142291 during opening hours.
Email: Email susanna.obidiving@gmail.com or massy.obidiving@gmail.com.
Chat messaging app: Contact us via WhatsApp on 347 3142291.
Company headquarters: Visit Via del Molo 56, Porto Santo Stefano (GR) 58019, during opening hours.

1.2 Online booking:

Websites and applications: Make your reservation by sending a message to company profiles on social media such as Facebook and Instagram, using direct links from the official website www.obidiving.it .

​

2. Booking Confirmation:

You will receive confirmation via:

  • SMS, email or WhatsApp message within 24 hours of the request.

  • Reservations are always confirmed, barring exceptions.

3. Refunds and Cancellations:

The company reserves the right to cancel the activity if the minimum number of participants is not reached within 24 hours before the appointment.

​

  • Lack of the Minimum Number of Participants : 100% refund via bank transfer within 10 working days.

  • Adverse Weather Conditions : 100% refund by bank transfer within 10 working days.

  • Customer's change of mind within 3 days of confirmation : 100% refund via bank transfer within 10 working days.

  • Cancellation within 48 hours of the appointment : 30% penalty, 70% refund by bank transfer within 10 working days.

  • No show : In case of no-show without notice within 30 minutes of the agreed time, the company reserves the right to charge the full amount of the reservation.

4. Payment Methods:

Argentario Obidiving also accepts online payments via safe and reliable circuits. Accepted payment methods include credit card, debit card and bank transfer. You can pay in person in cash.

​

  • Advance Payment : An advance payment may be required for the entire amount or a portion thereof.

5. Responsibilities:

  • The company is committed to providing high quality and safe services.

  • Declines responsibility for damage caused by imprudent behavior.

  • Participants must follow staff instructions to ensure safety.

6. Responsibility for Loss, Damage to Personal Objects and Theft:

  • The company is not responsible for loss, damage or theft of personal items.

  • We recommend not bringing valuables and keeping personal items carefully.

  • Safekeeping or storage services for personal items are available only upon prior request.

7. Responsibility for intolerances and allergies:

  • Inform the company in advance.

  • We recommend checking ingredients and communicating concerns.

  • We are not responsible for food suppliers' lack of attention to cross-contamination.

  • Please also inform the company if you have an animal allergy, as animals allowed on board may cause allergic reactions. Despite efforts to secure the animal contact area, we cannot guarantee a 100% risk-free environment.

8. Policy Changes and Implied Acceptance:

  • Policies may change periodically.

  • The customer implicitly accepts the updated policies at the time of booking.

bottom of page